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As Delta's meltdown continues, here is everything you need to know if you find yourself stranded:
The majority of airlines have been able to get their operations back on track after the CrowdStrike outage that occurred on Friday, which resulted in thousands of aircraft delays and cancellations. However, Delta is still suffering a crisis with their schedule.
So far today, the airline has canceled more than 400 flights, and the number continues to rise. This brings the total number of flights that have been canceled by the airline since Friday to over 5,000. It is anticipated that the issue will continue for a significant portion of this week due to the fact that the outage disrupted the crew scheduling software utilized by Delta.
What you ought to be aware of in the event that you find yourself in the mayhem of the meltdown:
The right to a refund is available to you. The airline may offer it in the form of miles or a travel voucher; however, according to Department of Transportation policy, a fast refund must be issued using the original means of payment if the customer requests it.
To expedite the process of requesting a refund for a Delta flight that has been affected, users can visit the website delta.com/refund.
Explore different sources of client service. It is anticipated that the customer support line for Delta would have lengthy wait times. Examine the various choices available to you via the app or through the live-chat functions to rebook yourself.
⏨ Reserve a flight as a backup. Because the majority of other airlines in the United States have resumed their operations, your best bet will be to go with a different airline. Just make sure that you fulfill the requirements for your first flight that were outlined above in order to avoid having to pay for numerous trips in the event that you do not end up using the backup transportation option.
Consider the utilization of points and miles. You should investigate whether or if an overseas program like as Avianca LifeMiles is providing low-cost reward pricing on flights operated by United Airlines within the United States. The use of Avios by American Airlines through the British Airways Executive Club is yet another excellent choice worth considering.
